Inequalities in Individual Interactions between Caseworkers and Unemployed Clients

Discrimination and unequal treatment in service delivery remains a serious challenge for modern bureaucracy. We contribute to understanding the underlying cause by investigating how individual matches between unemployed client and caseworker on gender and ethnicity influence service delivery and labor market outcomes. We leverage the fact that jobseekers are quasi-randomly assigned to caseworkers according to their day of birth (1-31) and access to extensive micro-level registry data on the full population of unemployed clients in Denmark. The results have implications for our understanding of inequalities in service delivery and how we should arrange the delivery of public services to obtain equal service delivery.